How Can We Help You?

You can track your order by logging into your account and visiting the Orders section. You will also receive tracking updates via email and SMS.

We offer a 14-day return policy for most products. Items must be unused and in original packaging. Some products like earphones and personal care items cannot be returned for hygiene reasons.

Standard delivery takes 3-5 business days within major cities. Remote areas may take 5-7 business days. Express delivery is available for select locations.

We accept Mobile Money (MTN, Orange), bank transfers, and cash on delivery in select areas. All payments are secure and encrypted.

To claim warranty, contact our support team with your order number and proof of purchase. We will guide you through the warranty process based on the product and issue.

Orders can be cancelled within 1 hour of placing them if they have not been processed. Once shipped, you will need to wait for delivery and then request a return.